Privacy and Security
At wineweaver.com we are committed to preserving the privacy of all visitors to our website. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
In accordance with Data Protection Act 1998, we may ask for proof of your identity before disclosing certain information to you.
For GDPR compliance and requests please see our GDPR page.
Any changes or revisions to our Privacy Policy will be posted on our website and become effective immediately upon posting. By continuing to use the website, you will be deemed to accept any such variations.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
If you require any further information on our Privacy Policy, please contact customer services via our contact form or by telephone on +44 (0)20 7730 6386.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on www.wineweaver.com you may be asked to provide certain information about yourself including your name, email and address details etc.
We may record which products you are interested in, which products you purchase and areas of our website that you visit. This enables us to process your orders efficiently and to improve the products and service that we are offering.
We may also collect information about your usage of our website, how you were referred to us, as well as information about you from messages you post to the website and e-mails and letters you send to us.
To maintain customer service standards and to assist staff training, we my record and monitor incoming calls.
All information we collect from you is stored in a secure database.
Domain Names
When a visitor comes to our website, our web server recognises only the visitor’s domain name, but not the email address. This means that we can track visits to our site, while visitors remain anonymous.
Cookies
WineWeaver uses cookies for various reasons. Small text files placed on your computer in order to enhance your website experience. Some of the cookies are essential to the smooth operation of the site and our shop. These cookies make it easier for existing customers to login and purchase our products.
Some cookies are for tracking purposes. We use these cookies to monitor traffic levels in order for us to improve our offer.
Clicking “OK” on the cookie widget will allow the placement of the cookies. If you click “Don’t Accept” we will not place marketing cookies and will only place those cookies essential to the running o the site and the conduct of our business.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods and services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
DISCLOSURE OF YOUR INFORMATION
We respect and value your privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned or otherwise disclosed, unless agreed by you. Any information that you give to us will be held with the utmost care, and will not be used in ways to which you have not consented.
The information that you have provide to us may be accessed by our associated companies or accessed by or given to third parties some of whom may be located outside the European Economic Area who act for use for the purposes set out in this policy or for some other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
If you are concerned about how we use your data or what data we hold please visit our GDPR page and submit the relevant query.
SECURITY POLICY
Security is one of our top priorities and we guarantee to keep all your details you supply us confidential.